1. GENERAL PROVISIONS

These General Terms regulate the purchase of products offered on the website www.neutramotor.com, owned by FACTORY MADE, S.L. The purchase of any product implies the full and unconditional acceptance of these General Terms, as well as any Specific Terms that may apply. These Terms may be modified at any time without prior notice. We recommend reading them carefully before placing an order.

2. IDENTIFICATION

Company name: FACTORY MADE, S.L.
Trade name: NEUTRA MOTOR
Tax ID (NIF): B55482624
Registered office: C/ Salvador Seguí 22, 08750 Molins de Rei, Barcelona, Spain

Communications

Email: info@neutramotor.com
Postal address: C/ Salvador Seguí 22, 08750 Molins de Rei, Barcelona, Spain

All notifications and communications between the customer and NEUTRA MOTOR shall be deemed valid when carried out through the means indicated above.

3. PRODUCTS AND AVAILABILITY

Products, along with their main features and prices, are displayed on the website. NEUTRA MOTOR reserves the right to:

  • Add or remove products without prior notice.

  • Substitute a product with another of similar characteristics in case of stock shortage (the customer may accept or reject the substitution).

  • Inform the customer of any unavailability as soon as possible.

In the event the substitute product is rejected, a refund will be issued using the same payment method.

4. PURCHASE PROCESS

To purchase from www.neutramotor.com, the customer must be of legal age. The customer may either register or complete the purchase as a guest.

Steps to purchase:

  1. Product selection.

  2. Delivery address selection.

  3. Shipping method selection.

  4. Billing address selection.

  5. Payment method selection.

  6. Cart review and confirmation.

  7. Completion of purchase.

The customer will receive a confirmation email with the details of the order and may access their order history from their user profile.

5. PRICES, TAXES AND SHIPPING COSTS

  • Prices are expressed in euros (EUR).

  • Applicable VAT is 21% (subject to changes in regulations).

  • Shipping costs are detailed during checkout and vary according to delivery address.

  • Free shipping on orders over €100.

6. PAYMENT METHODS

We accept credit or debit card payments.
Personal and banking data are processed in compliance with data protection laws and with full confidentiality.

7. ORDERS, DELIVERY AND LEAD TIMES

  • Orders will be shipped within 48 to 96 business hours in mainland Spain and Portugal.

  • For international shipments, the estimated delivery time is 7 to 10 days, depending on logistics factors.

  • Orders are only accepted from countries within the European Economic Community (EEC).

  • Product availability and estimated delivery time will be confirmed via email.

  • NEUTRA MOTOR reserves the right to change the courier company provided it does not harm the customer.

8. INVOICING

The customer will receive the invoice electronically via the email provided. At any time, the customer may request to receive it in paper format.
All orders include a delivery note and invoice (either paper or digital, depending on package size).

9. RETURNS AND EXCHANGES POLICY

  • Returns and exchanges are accepted within 60 days of purchase.

  • Requirements:

    • A valid order number must be provided.

    • The product must be in its original condition with tags attached.

    • Returns of used items or items purchased on promotion will not be accepted.

    • Shipping costs related to returns or exchanges are the responsibility of the customer.

    • Returns/exchanges are only valid for purchases made at neutramotor.com.

Refunds

  • Once the returned product is received, an email will be sent confirming approval or rejection of the refund.

  • If approved, the refund will be issued automatically via the original payment method.

Exchanges

  • Exchanges are accepted only for:

    • Defective or damaged items.

    • Textile items with incorrect sizing.

  • The exchange will be made for the same product; if unavailable, a substitute product of equal or greater value will be offered.

  • Shipping costs for textile size exchanges are the responsibility of the customer.

To request a return or exchange, please use the [Returns/Exchanges Form].

10. WARRANTY

  • All products come with a 2-year warranty, except motorcycles, which are subject to specific warranty conditions included in their manual.

  • The warranty covers manufacturing defects, not damages caused by misuse, negligence, or improper handling.

  • The purchase invoice must be presented to claim warranty.

  • In case of defect, repair, replacement, or refund will be carried out in accordance with applicable legislation.

  • Durable goods are guaranteed to have spare parts available for at least 5 years after discontinuation.

11. LIABILITY

The customer has the right to request repair, replacement, price reduction, or termination of the contract in case of lack of conformity, in accordance with the Spanish General Consumer Protection Law.

12. GOVERNING LAW AND JURISDICTION

These Terms and Conditions are governed by Spanish law.
In case of disputes, and unless the customer resides outside Spain, both parties submit to the courts of the customer’s domicile.
If the customer resides outside Spain, jurisdiction will be with the courts of Barcelona, Spain.